Home Care Plans from £11 a Month
Your annual boiler service included, with breakdown repairs, parts and labour on the Boiler and Complete plans. Looked after by the same local Gas Safe registered engineers across Dunfermline, Kirkcaldy and Fife.
More than an annual boiler service
Home Care spreads the cost of looking after your heating into one monthly payment, from the local team that already knows your boiler.
Annual boiler service
A full service every year, keeping the boiler safe, efficient and its manufacturer guarantee valid. Certificate emailed the same day.
No call-out charges
On the Boiler and Complete plans, when we come out you pay nothing extra. Parts and labour included.
The whole system looked after
The Complete plan extends beyond the boiler to radiators, valves and heating controls.
Preferential new boiler pricing
Every member gets preferential pricing on a new Worcester Bosch boiler, and the 10+ plans add £300 toward a replacement if yours is beyond economical repair.
Choose your Home Care plan
Keep your boiler safe, serviced and ready for winter. Select your boiler's age to see the right plans.
- Annual boiler service
- Keeps your guarantee valid
- Preferential new boiler pricing
- Online support any time
- No call-out charges
- Annual boiler service
- Boiler and controls repairs, parts and labour
- Preferential new boiler pricing
- No call-out charges
- Annual boiler service
- Boiler, controls, radiators and valves
- Preferential new boiler pricing
Service plans, not insurance. They allow you to spread the cost of maintenance. Excludes pre-existing faults, sludge, and boilers over 10 years old. Subject to an initial health check. 12 month minimum term applies.
- Annual boiler service
- Keeps your guarantee valid
- Preferential new boiler pricing
- Online support any time
- No call-out charges
- Annual boiler service
- Boiler and controls repairs, parts and labour
- £300 toward a new boiler if beyond economical repair
- No call-out charges
- Annual boiler service
- Boiler, controls, radiators and valves
- £300 toward a new boiler if beyond economical repair
Service plans, not insurance. 10+ plans require an initial health check and are subject to parts availability. Excludes pre-existing faults, sludge and scale damage. The £300 contribution is valid toward a new installation by The Heat Network only. 12 month minimum term applies.
Not ready for a plan? Book a one-off service or repair at our standard rates at any time.
Compare the plans
All three include your annual service. The difference is what happens when something goes wrong.
| What you get | Home Care Service | Home Care Boiler | Home Care Complete |
|---|---|---|---|
| Annual boiler service | |||
| Keeps your guarantee valid | |||
| Online support and customer portal | |||
| Preferential new boiler pricing | |||
| No call-out charges | – | ||
| Boiler and controls repairs, parts and labour | – | ||
| Radiators, valves and heating controls | – | – | |
| Boilers under 10 years | £11 a month | £22 a month | £29 a month |
| Boilers 10 to 15 years | £11 a month | £32 a month | £39 a month |
| £300 toward a new boiler if beyond repair (10+ plans) | – |
Service plans, not insurance. Excludes pre-existing faults, sludge and scale damage. Subject to an initial health check. 10+ plans are subject to parts availability. 12 month minimum term. Boilers over 15 years old are serviced on a one-off basis.
Predictable costs, from a team you already know
A one-off service is £120 and a repair visit is £120 before parts. Home Care turns that into a fixed monthly payment, so a cold morning in January is a phone call rather than a bill.
You are looked after by the same local engineers year after year. Your service history is on your customer portal, your next service is booked automatically, and on the Boiler and Complete plans there is nothing to pay when we come out.
Join when you book a service and your first service is half price at £60. Join on its own and your annual service is included from the start.
How joining works
Three steps, all online, no paperwork.
Choose Service, Boiler or Complete, tell us the boiler's age, and set up the monthly payment. It takes a few minutes.
Your first visit is a service and a health check of the boiler. Anything that would not be covered is explained before the plan starts.
Your service is booked automatically each year, your records sit in your portal, and if something goes wrong you call us and we come out.
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Frequently asked questions about Home Care
What is Home Care?
A monthly service plan from The Heat Network that includes your annual boiler service and, on the Boiler and Complete plans, breakdown repairs with parts and labour and no call-out charges. It is not insurance.
Who is it for?
Any homeowner in Dunfermline, Kirkcaldy or the rest of Fife with a gas boiler under 15 years old. Landlords can add rental properties too.
Does Home Care include repairs?
The Service plan covers the annual service only. The Boiler plan adds repairs to the boiler and its controls. The Complete plan adds radiators, valves and heating controls.
Is Home Care insurance?
No. It is a maintenance and service plan run by our own engineers, designed to keep your heating looked after and spread the cost. It is not an insurance policy.
What is the health check?
Your first visit is a service and an inspection of the boiler. Anything already faulty is excluded and explained before the plan starts, so there are no surprises later.
My boiler is over 10 years old. Can I join?
Yes. Boilers between 10 and 15 years old join the 10+ plans at £11, £32 or £39 a month, which include £300 toward a new boiler if yours is beyond economical repair. Boilers over 15 years are serviced on a one-off basis.
Will it keep my Worcester Bosch guarantee valid?
Yes. The annual service is carried out by Gas Safe registered engineers and recorded, which is what the manufacturer requires.
Do I have to be an existing customer?
No. Anyone can join online. If you join while booking a service, your first service is half price at £60.
Is there a minimum term?
Yes, 12 months. After that the plan continues monthly and you can cancel at any time.
When is my first service due?
If you join on its own, we book your first service within the first few weeks. If you join while booking a service, that booking is your first service.
Join a Home Care plan from £11 a month
Your annual service is included. On the Boiler and Complete plans there are no call-out charges and parts and labour are included. Sign up online in minutes.
Book a one-off service or repair at our standard rates at any time, with full access to your customer portal.