Boiler and Heating FAQs
Straight answers on prices, servicing, repairs, new boilers, Home Care, heat pumps and landlord certificates, for homes across Dunfermline, Kirkcaldy and Fife.
General and pricing
Do your prices include VAT?
Yes. Every price on our website is inclusive of VAT. A service is £120, a repair visit is £120, and the price you see is the price you pay.
Do you charge a call-out fee?
No separate call-out fee. A repair visit is a fixed £120 inc VAT, which covers diagnosis and the repair where parts allow. If a part is needed, it is quoted before it is fitted. Home Care Boiler and Complete members pay nothing when we come out.
What areas do you cover?
We are based in Dunfermline and cover all of Fife, plus South Queensferry and Winchburgh. Our engineers are in Dunfermline, Dalgety Bay, Rosyth, Inverkeithing, Kirkcaldy, Cowdenbeath, Lochgelly, Burntisland and Glenrothes every week.
How do I pay?
Services and repair visits are booked and paid online by card when you book, so there is nothing to sort on the day. New boilers are paid on completion, with finance available subject to status. Home Care plans are paid monthly by Direct Debit.
What are your opening hours?
The office is open Monday to Friday, 9am to 5pm. You can book online at any time, and WhatsApp messages sent outside hours are picked up the next working morning.
Boiler servicing and repairs
How much is a boiler service?
£120 inc VAT as a one-off, or included every year with a Home Care plan. If you join a plan when you book, your first service is half price at £60.
What is included in a boiler service?
Flue gas analysis and combustion checks, a gas pressure and tightness test, a check of seals, components and the condensate trap, a magnetic filter clean, and a full strip down on your first service with us. You get a certificate with the readings emailed the same day.
How quickly can you come out for a breakdown?
We keep afternoon slots free for repairs, so most breakdowns booked in the morning are seen the same day or the next working day. Book online for the earliest slot or send us a photo of the fault on WhatsApp.
Can you repair my boiler make?
Yes. We service and repair all major makes including Worcester Bosch, Vaillant, Ideal, Baxi, Glow-worm, Viessmann and Alpha, whether or not we fitted the boiler.
Is it worth repairing an old boiler?
If the boiler is over 12 to 15 years old and the repair is expensive, a replacement is often better value. We tell you plainly and price both options. On the 10+ Home Care plans there is £300 toward a new boiler if yours is beyond economical repair.
New boiler installation
How much does a new boiler cost?
It depends on the boiler and your home. Answer a few questions in our online quote tool for a guide price in minutes, then a free home survey confirms your fixed price before anything is booked.
Which boilers do you fit?
Worcester Bosch Greenstar: the 1000, 2000, 4000 and 8000+. We are a Worcester Bosch Accredited Installer, which is what lets us offer guarantees of up to 12 years.
How long does an installation take?
A like for like combi replacement is usually one day. Converting from a system or regular boiler, moving the boiler or changing the flue route takes longer, and the survey will tell you.
What guarantee do I get?
5 years on the Greenstar 1000, 7 on the 2000, 10 on the 4000 and 12 on the 8000+, when installed by us and serviced every year. We register it for you.
Do you offer finance?
Yes, subject to status, through TradeHelp with loans from Novuna Personal Finance. Ask when you get your quote.
Home Care plans
What is Home Care?
A monthly service plan that includes your annual boiler service and, on the Boiler and Complete plans, breakdown repairs with parts and labour and no call-out charges. Plans start at £11 a month. It is not insurance.
Does Home Care include repairs?
The Service plan covers the annual service only. The Boiler plan adds repairs to the boiler and its controls. The Complete plan adds radiators, valves and heating controls.
Can I join if my boiler is over 10 years old?
Yes. Boilers between 10 and 15 years old join the 10+ plans at £11, £32 or £39 a month. Boilers over 15 years are serviced on a one-off basis.
Is there a minimum term?
Yes, 12 months. After that the plan continues monthly and you can cancel at any time.
Smart thermostats and controls
Which smart controls do you install?
Hive, Tado and Worcester Bosch controls. We fit them, set them up and show you how they work before we leave.
Will the heating work if the Wi-Fi goes down?
Yes. The wall unit keeps working without the internet. You lose the app until the connection comes back, not the heating.
What is Boiler Plus?
A building regulation from 2018 requiring every new combi boiler to be fitted with an energy saving control. Every boiler we install meets it with a wireless thermostat with load compensation, and smart controls are an upgrade on top.
Landlords and gas safety certificates
How much is a landlord gas safety certificate?
A CP12 on its own is £108 inc VAT. A CP12 with a boiler service in the same visit is £144, which is the option most landlords take.
How quickly do I get the certificate?
The same day. It is emailed to you and, if you want, to your tenant or letting agent as soon as the visit is complete.
Can I put a rental property on Home Care?
Yes. Landlords can add rental properties to a Home Care plan, and the annual service and CP12 can be done in one visit.
Still have a question?
- Book online
- theheatnetwork.co.uk/book
- Phone
- 01383 660098
- Message us a photo
- hello@theheatnetwork.co.uk
- Office
- Scotia House, 5 Dickson Street, Dunfermline, KY12 7SL
- Hours
- Mon to Fri, 9am to 5pm
