Heat pump servicing and repairs in Dunfermline
Annual servicing for air source heat pumps in homes in Dunfermline, £210 inc VAT, all makes, whoever installed it. Repairs at a fixed £150 visit. F-Gas certified and heat pump qualified engineers.
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What an annual heat pump service covers
£210 inc VAT, all major makes of air source heat pump, whoever installed it.
Refrigerant circuit checks
Pressures and temperatures read across the circuit, and a leak check on the sealed system. F-Gas work, and legally an F-Gas certified engineer's job.
Outdoor unit clean
Fins, fan and coil cleared of leaves, grass and dust. A blocked coil is one of the most common reasons a heat pump stops performing well.
Condensate and drainage
Tray, drain and pipework cleared and checked. A frozen condensate drain causes ice build up and lockouts.
Water side and pressure
System pressure, expansion vessel, pump and magnetic filter checked, and the filter cleaned.
Controls and flow temperatures
Weather compensation, flow temperatures and schedules checked, so it is running at the temperature it was designed for rather than a default.
Written report
What was checked, the readings taken and anything that needs attention, emailed the same day. Keeps your manufacturer warranty valid.
Why a heat pump needs servicing every year
A heat pump runs for far more hours a year than a boiler does, at low output, through Scottish winters. Manufacturers require an annual service to keep the warranty valid, and most of them ask for it to be recorded.
There is a performance reason as well. A heat pump only saves money if it is running efficiently. A dirty coil, a low refrigerant charge, a blocked filter or a flow temperature left too high all push the running cost up quietly, month after month, without the unit ever breaking down. A service finds those.
We service all major makes of air source heat pump in domestic homes, whether we installed it or not, in Dunfermline.
Dunfermline is our home town, and our office is on Dickson Street in the city centre. Homes here run from stone-built Victorian houses and tenements near the centre to the large estates on the east side of the city.
| Heat pump work | Price inc VAT |
|---|---|
| Annual heat pump service | £210 |
| Repair visit | £150 |
| Repair visit, Home Care Heat Pump members | £120 |
| Home Care Heat Pump plan | £18 a month |
| First service when you join a plan | Included |
A repair visit covers diagnosis and the repair where parts allow. Parts are quoted before they are fitted. The Home Care Heat Pump plan includes the annual service. Prices as at 14 September 2026.
Heat pump faults we repair
A repair visit is a fixed £150 inc VAT. Parts are quoted before they are fitted.
Not reaching temperature
The house never quite gets warm, or the hot water runs short. Usually a dirty coil, low refrigerant, a flow temperature set wrong or a system that has never been balanced.
Book a repair →Icing up
A little frost is normal and the unit defrosts itself. Sheets of ice on the coil or the base tray are not, and usually mean a drainage or defrost fault.
Book a repair →Noisy outdoor unit
Rattles, humming or a fan that has started to grind. Worth catching early, before a bearing takes the fan out.
Book a repair →Error codes and lockouts
Every make has its own. Send us a photo of the display or the app and we will tell you what it means.
Book a repair →Running cost climbing
Same house, same habits, higher bills. Usually efficiency lost gradually, which a service finds.
Book a repair →Cylinder or hot water faults
Immersion, diverter or cylinder sensor problems, which are as common as heat pump faults themselves.
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Qualified for heat pump work
Heat pump servicing is not boiler servicing with a different badge. The refrigerant circuit is sealed F-Gas work, which by law only a certified engineer can touch, and the water side needs someone who understands low temperature heating rather than a boiler at 70 degrees.
We hold F-Gas certification and the BPEC Level 3 heat pump qualification, as well as Gas Safe registration, unvented hot water and the water regulations. That means one visit covers the heat pump, the cylinder and the heating system, rather than three trades.
Home Care for heat pumps
The Home Care Heat Pump plan is £18 a month and includes your annual service, so the warranty stays valid and nothing gets forgotten. Members pay £120 for a repair visit instead of £150. Join and your first service is included, with nothing to pay until your heat pump passes and your plan starts.
It works the same way as our boiler plans: one monthly payment, the service booked automatically each year, and your records in the customer portal.
Frequently asked questions about heat pump servicing in Dunfermline
How much is a heat pump service?
£210 inc VAT for an annual service on an air source heat pump, or included every year on the Home Care Heat Pump plan at £18 a month. Join a plan and the first service is included, with nothing to pay until your heat pump passes. If it needs a repair before it can go on a plan, we send you a quote, and if you choose not to go ahead with it you pay £210 for the service.
Which heat pumps do you service?
All major makes of air source heat pump in domestic homes, whether we installed it or not. Tell us the make when you book so we bring the right information.
Do heat pumps need servicing every year?
Yes. Manufacturers require an annual service to keep the warranty valid, and a heat pump runs far more hours a year than a boiler, so the efficiency losses build up faster.
How much is a heat pump repair?
A heat pump repair visit is £150 inc VAT, or £120 on the Home Care Heat Pump plan. That covers diagnosis and the repair where parts allow, with any parts quoted before they are fitted.
Why has my heat pump stopped heating properly?
Commonly a blocked or dirty outdoor coil, low refrigerant, a dirty filter or flow temperatures set wrong. A service finds all of those. If it has stopped altogether, book a repair visit.
My heat pump is covered in ice. Is that normal?
A light frost that clears is normal, because the unit defrosts itself. Thick ice on the coil or filling the base tray is not, and usually means a drainage or defrost fault that needs looking at.
Do you install heat pumps?
Not at the moment. We service and repair them, and we will tell you honestly if the system you have was undersized or badly commissioned in the first place.
Do you service the hot water cylinder too?
Yes. We are qualified on unvented cylinders, so the cylinder and its controls are part of the same visit rather than another trade.
Are there grants for heat pumps in Scotland?
Home Energy Scotland offers grant and loan funding toward heat pump installation. The scheme changes, so check the current terms on their site rather than relying on a figure quoted elsewhere.
Do you cover all of Dunfermline?
Yes. We cover the whole of Dunfermline (KY11 and KY12 postcodes), along with Rosyth, Crossford and Dalgety Bay. Enter your postcode when you book online and you will see the slots available.
Should I keep the outdoor unit clear?
Yes. Keep leaves, plants, snow and anything stored in the garden away from it, and never cover it. The unit needs a free flow of air across the coil to work efficiently.
I've bought a new build in Dunfermline with a heat pump. When is the first service due?
Usually 12 months after it was fitted and commissioned. The date is on the paperwork the builder left. Missing it can affect the maker's guarantee.
More questions? See our frequently asked questions, or call the office on 01383 660098.
Homes and heating in Dunfermline
Dunfermline is Scotland's ancient capital, home to Dunfermline Abbey and Palace and the birthplace of Andrew Carnegie. It was made a city in 2022.
Around the city centre
Stone-built Victorian and Edwardian houses, flats and tenements sit around the centre, the Abbey and Pittencrieff Park. Some still run a regular or system boiler with a hot water cylinder.
Established estates
Areas such as Abbeyview, Touch, Garvock and Pitcorthie were built through the second half of the last century, with homes running every make and age of boiler.
The east of the city
Duloch, Halbeath and the newer estates on the east side are mostly recent builds, where many boilers are still inside their manufacturer guarantee.
We cover every part of Dunfermline, including Abbeyview, Duloch, Halbeath, Pitcorthie, Pitreavie, Garvock, Touch, Bellyeoman, Baldridgeburn, Wellwood, Woodmill, Townhill, Masterton and Brucefield.
Heat pump servicing in Dunfermline homes
Most Dunfermline homes are on gas, but heat pumps are appearing in newer homes and in houses that have changed from older systems.
Air source heat pumps
We service air source heat pumps from the main makers, checking the outdoor unit, the system readings and the controls.
Hot water cylinders
Most heat pump systems have an unvented cylinder, which needs its own yearly check. We can do both in one visit.
New builds in the east
Some newer homes are built with a heat pump instead of a boiler. A yearly service keeps the maker's guarantee valid.
Guides that might help
Plain answers to the questions we get asked most.
Every price we charge is on Our Rates, VAT included.
Other services in Dunfermline
Everything else we do in Dunfermline.
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- Unvented cylinders in Dunfermline
- Smart thermostats in Dunfermline
- Landlord gas safety certificates in Dunfermline
- Landlord boiler cover in Dunfermline
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Heat pump servicing in Dunfermline and nearby
We cover Dunfermline along with Rosyth, Crossford and Dalgety Bay, from our office on Dickson Street. Book online, or see heat pump servicing across Fife.
Book a heat pump service in Dunfermline
- Book online
- theheatnetwork.co.uk/book
- Phone
- 01383 660098
- Message us a photo
- hello@theheatnetwork.co.uk
- Office
- Scotia House, 5 Dickson Street, Dunfermline, KY12 7SL
- Hours
- Mon to Fri, 9am to 5pm
