reviews
Contact The Heat Network
Book online any time, or call, WhatsApp or email the office in Dunfermline. Monday to Friday, 9am to 5pm. Outside those hours our AI assistant Nora answers the phone and takes your details for the team. We reply to messages within one working day.
Four ways to reach us
No call centre, no ticket numbers. The office in Dunfermline answers, and the engineers are local.
Book online
The quickest way. Pick a two hour slot for a service, repair or gas safety certificate and pay online. Open 24 hours a day.
Book online →Send a photo of the boiler display or the leak with your postcode. Best for fault codes and anything you would rather show than describe.
Message us →Call the office
01383 660098, Monday to Friday, 9am to 5pm. Outside those hours our AI assistant Nora answers, takes your details and the office calls you back the next working morning. Or book online any time.
Call 01383 660098 →For quotes, Home Care questions, landlord paperwork and anything with attachments. Replies within one working day.
hello@theheatnetwork.co.uk →Call the National Gas Emergency Service on 0800 111 999 first, turn the gas off at the meter if you can, and open the windows. Then call us for the repair. We are not a 24 hour emergency service.
The office
Scotia House is in the centre of Dunfermline, minutes from the M90. Visits are by appointment, so call first if you want to drop something in.
- Phone
- 01383 660098Mon to Fri, 9am to 5pm. Out of hours, our AI assistant Nora takes your details for the team
- hello@theheatnetwork.co.ukWe reply within one working day
- Office
- Scotia House, 5 Dickson StreetDunfermline, KY12 7SL
What happens after you get in touch
If you book online, you get a confirmation straight away with your two hour slot, a reminder the day before, and a text when the engineer is on the way. Nothing else is needed from you.
If you message or call, the office answers within working hours. Outside those hours our AI assistant Nora answers the phone, takes your details and passes them to the office, who reply the next working morning. For a fault, send the boiler's make and a photo of the display and we will tell you what it means and what to book.
For a new boiler, the online quote tool gives you a guide price in minutes, and a free home survey confirms the fixed price before anything is booked.
| Hours | |
|---|---|
| Office, phone and WhatsApp | Monday to Friday, 9am to 5pm |
| Out of hours calls | Nora, our AI assistant, takes your details for the office |
| Online booking | 24 hours a day, 7 days a week |
| Engineer visits | Monday to Friday, two hour slots from 8am |
| Email replies | Within one working day |
The Heat Network Ltd, company number SC624367, Gas Safe register 626544.
Or send us a quick enquiry
Two short steps. One of the team gets back to you during office hours, by whichever method you pick.
400+ five star reviews from customers across Fife
Rated Excellent on Google, Trustpilot, Fife Trusted Trader and Facebook.
Every review is from a real Fife customer. Here is why.
Live reviews from Google, Trustpilot, Fife Trusted Trader and Facebook
Sylvia, new boiler installation, Dunfermline
Verified review on Trustpilot
Had a boiler fitted this week by Philip from The Heat Network. Excellent service from start to finish, kept well informed throughout, pricing was very good and no hidden extras.
Read moreGeorge Harley, central heating repair
Verified review on Trustpilot
Explained what the problem with the central heating was and did the repair immediately.
Read moreEoin Delaney, annual boiler service
Verified review on Trustpilot
It is easy to arrange an annual service. Very friendly, honest and direct. They are clean and tidy.
Read more