When your boiler breaks down, you want someone you can trust
Is this a boiler emergency?
Some boiler problems need attention straight away, others can safely wait. Here is how to tell the difference.
Call us right away if
- You have no heating or hot water in cold weather
- Your boiler is making loud banging or violent vibrating noises
- You can see water leaking from your boiler
- Your carbon monoxide detector is alarming
Can wait for the next working day
- An error code showing but the boiler is running safely
- Radiators not heating evenly
- Boiler pressure slightly low but still working
- Intermittent problems that come and go
Smell gas? Do not use electrical switches, open your windows and doors, and call the Gas Emergency Service immediately on 0800 111 999. Call us once you have the all-clear.
Repair Pricing
Pay as you go, or save with a Home Care plan. Home Care members get repairs included with no call-out fees.
Diagnostic & Repair
Home Care Service
Home Care Boiler
Home Care Complete
How your repair visit works
No jargon and no faffing about. Here is exactly what happens when we arrive to fix your boiler.
We diagnose the fault
We start with a safety check for leaks and immediate dangers, then use professional diagnostic equipment to find exactly what is wrong. Your diagnostic and first hour of labour are included in the £108 visit price.
You get an honest, fixed price
We explain the fault in plain English and, if parts are needed, give you a fixed price before we order anything. You decide whether to go ahead. No pressure, no surprise bills, and honest repair-versus-replace advice if your boiler is on its way out.
We fix it and test everything
We carry common parts for the major brands, so most repairs are completed on the first visit. We test the system, tidy up, and back our workmanship with a 12-month guarantee. Your heating and hot water are back, properly.
Boiler problems we fix every day
From the everyday to the awkward, these are the faults we see most often across Fife. We carry common parts for Worcester Bosch, Vaillant, Ideal and Baxi, so most are fixed on the first visit.
No heating or hot water
Our most common winter call. Causes range from a simple reset or pressure fix to a failed diverter valve, pump or PCB. We find the real cause, not just the symptom.
Low boiler pressure
Pressure dropping below 1 bar is very common and often a quick fix. But if it keeps falling there is usually a leak or faulty part behind it that needs a proper look.
Boiler error codes
Modern boilers flash a code to tell you what is wrong. Never ignore one. We know the common codes on every major brand and can usually clear the fault on the spot.
Boiler keeps switching off
A boiler that fires up then cuts out is often low pressure, a blocked condensate pipe (common in cold snaps) or a faulty sensor. We diagnose it properly so it stays on.
Banging, gurgling or noises
Kettling, banging or gurgling usually points to sludge, trapped air or a failing pump. We find the source and stop the racket before it causes bigger damage.
Leaks and dripping
Any water around the boiler needs attention before it damages parts or your home. We trace the leak, fix it, and check nothing else has been affected.
Honest pricing, work you can trust
You are not calling a national call centre. You are getting a qualified local engineer who takes pride in getting it right.
12-month workmanship guarantee
Every repair we carry out is guaranteed for 12 months. If the same fault returns, we come back and put it right.
Fixed prices, no surprises
The £108 visit covers diagnosis and the first hour. If parts are needed we quote a fixed price first, so you always decide before we spend a penny.
Manufacturer-approved parts
We fit genuine, manufacturer-approved parts that carry their own warranty, typically 12 months, so the fix lasts.
Boiler repair across Fife and the Lothians
Local engineers across Dunfermline, Fife, South Queensferry and Winchburgh. Fast appointments, often same or next day, with two hour arrival windows.
Common questions about boiler breakdowns
Everything you need to know about getting your boiler fixed in Fife.
We charge a fixed diagnostic and initial repair fee of £108 inc VAT. This covers the call-out and our first hour of labour to investigate and fix the fault. If we can fix it immediately without extra parts, that is all you pay.
We are based locally in Priory Lane, Dunfermline, not a national call centre. We can often attend same-day or next-day for breakdowns in Dunfermline, Dalgety Bay and the surrounding Fife towns. Call us before midday for the best chance of a same-day visit. Lines are open Monday to Friday, 9am to 5pm.
If your boiler needs a specific part, our engineer will quote you a fixed price for the part and the return fitting time before we order anything. You are free to accept or decline. We carry common parts in the van to fix as many faults as possible on the first visit.
Almost certainly. We are experienced with all major manufacturers including Worcester Bosch, Baxi, Ideal, Vaillant, Viessmann, Potterton, Glow-worm and Alpha. If we can get the parts, we can repair it.
Our engineers are honest. If your boiler is over 12 to 15 years old and the repair is expensive, we may advise that a replacement is more economical. We will never pressure you. We present the options and let you decide.
Yes. Any parts we supply come with a manufacturer's warranty, typically 12 months, and our workmanship is guaranteed for 12 months. If the same fault returns within that time, we will come back and investigate.
Is your boiler beyond repair, or just due a check-up?
If the repairs are starting to add up, or you want to prevent the next breakdown, we can help with that too.
New Boiler Quote
Repair costs piling up? Get a fixed-price quote for a brand new, efficient Worcester Bosch system with finance options available.
View prices →Annual Servicing
Prevent the next breakdown before it happens. A yearly service keeps your boiler safe, efficient and your warranty valid.
Book a service →Home Care Plans
Never pay a call-out fee again. Our Home Care plans cover repairs, parts and labour from just £19 a month, with an annual service included.
View plans →Find The Heat Network
AddressLodge House, Priory Lane, Dunfermline, KY12 7DT
Phone01383 660098
HoursMon to Fri, 9am to 5pm