Honest Advice. Technical Excellence.
The Heat Network was founded by Philip Jones on a simple principle: do the job right the first time. That no-nonsense standard is the backbone of our business today. We prioritise technical expertise and clear communication over sales targets.
We are the reliable local alternative to national chains, serving homeowners across Dunfermline, Fife, South Queensferry, and Winchburgh. When you book with us, you get a qualified engineer focused on fixing your problem, not upselling you products you don't need.
Every member of our Gas Safe registered team is trained to deliver the high standards of safety and workmanship that our reputation is built on.
Our Family Business Approach
Our family-owned business began with a commitment to providing honest, caring service to our customers at fair prices. That commitment hasn't changed as we've grown. We're still the same local business that believes in doing the job right the first time, treating your home with respect, and standing behind our work with our family name.
What makes us different is our genuine care for our customers. We're not here to make a quick profit — we're here to build lasting relationships with our neighbours across across Dunfermline, Fife, South Queensferry, and Winchburgh. When you call us, you'll speak with someone who knows the area, understands local homes, and takes pride in solving your problems efficiently and honestly.
This family approach extends to how we treat your home. We understand that inviting someone into your house requires trust, especially when you're dealing with emergency repairs or major installations.
Professional Credentials You Can Trust
As a Gas Safe registered business, we're fully qualified and legally authorised to work on all your gas appliances and systems. This isn't just a nice-to-have credential — it's a legal requirement that ensures your safety and protects your insurance coverage.
Our team is also fully insured, giving you complete protection and peace of mind when we're working in your home. We carry comprehensive liability insurance and take every precaution to protect your property while we work.
We're also members of Trusted Trader, which means we've been vetted and approved by trading standards. This membership reflects our commitment to fair trading practices and quality service. Combined with our 5.0-star rating from verified customers, these credentials give you confidence that you're choosing a reputable, professional business.
Why Our Customers Choose Us
Our 5.0-star rating and Trusted Trader membership reflect our commitment to quality service. But more importantly, these reviews come from your neighbours — people who live in the same communities we serve every day. They've experienced our service firsthand, and they trust us enough to recommend us to their friends and family.
When you call us, you're not just getting a heating engineer — you're getting a neighbour who stands behind our work with our family name. We understand that central heating problems can be stressful, so we explain exactly what we're doing and why, keeping you informed every step of the way.
We always clean up after ourselves — it's your home, and we treat it with the respect it deserves. Our van arrives fully stocked with quality parts, so we can complete most jobs in a single visit, getting your life back to normal as quickly as possible.
What Our Heating Services Cover
We specialise in central heating and boiler services that keep your home warm and comfortable. Our experienced team focuses on what we do best—heating systems—ensuring you get expert attention for every job.
✅ We Cover:
- • Central heating system repairs (radiators, pipework, valves, TRVs)
- • Hot water and heating issues
- • Boiler servicing, repairs & installation
- • Heat pump servicing
- • Central heating system design and upgrades
❌ We Don't Cover:
- • General plumbing (taps, sinks, bathrooms, toilets)
- • Drain unblocking or external waste pipes
- • Kitchen or bathroom installations
We're heating specialists, not general plumbers. This focused approach means we can provide expert service in central heating and boiler work, with the right tools and experience to solve your heating problems efficiently.
If your issue involves your boiler, central heating system, radiators, or heat pumps—we're your team. For general plumbing work, you'll need a plumber.
Other Heating Services
Gas Safety Certificates
CP12 safety inspections for landlords and homeowners — fast, compliant, and fully certified.
Learn More →Radiator Installation
New radiators fitted neatly and efficiently, including vertical and designer options.
Learn More →Radiator Repairs
Leaking, noisy, or cold radiators fixed quickly by our expert heating engineers.
Learn More →Central Heating Flush
Power flushes to remove sludge and improve efficiency using advanced Thoroughflush.
Learn More →Frequently Asked Questions
Answers to common boiler and heating queries
As fully trained heating engineers, we can service gas boilers from all major manufacturers. From Alpha, Worcester Bosch, Baxi and Glow-worm to Vaillant, Vokèra and Viessmann, we have hands-on experience with most boiler brands on the market.
If you are not sure which boiler you have, just send us a quick photo of the data badge or front panel and we can confirm it for you.
Our boiler service packages start from around £70, with most customers choosing a service between £80 and £110 depending on what is included.
For up to date pricing and what you get with each option, please have a look at our pricing page.
We recommend booking a boiler service once a year.
An annual service helps spot small issues before they turn into costly repairs, keeps your boiler running efficiently and is usually required to keep your manufacturer warranty valid.
Most boiler faults involve gas and combustion, so they should only be worked on by a qualified Gas Safe heating engineer.
While we handle all central heating system pipework, valves, and radiators, any work inside the boiler casing or on gas pipework must be carried out by a Gas Safe registered heating engineer like our team at The Heat Network.
We specialise in central heating and boiler services that keep your home warm and comfortable.
Our typical jobs include boiler installations, boiler servicing, boiler repairs, radiator installations and repairs, central heating system pipework, TRV and valve replacements, heat pump installations, hot water system repairs, and power flushing.
We focus on what we do best so you get expert service every time.
Not usually. A boiler service is designed to keep a working boiler safe and efficient, rather than to diagnose and repair a fault.
If your boiler is not working properly, we will normally need to carry out a repair visit first to find and fix the fault. Once it is running correctly again, a service can then be completed to check everything is safe and set up as it should be.
We are based in Dunfermline and cover a wide area across Fife and The Lothians.
Typical areas include Dunfermline, Dalgety Bay, Inverkeithing, Rosyth, Kirkcaldy, Lochgelly, Burntisland, South Queensferry, Winchburgh, and Kirkliston.
If you are not sure whether we cover your area, see our Areas We Cover page or get in touch.
