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Privacy Policy for The Heat Network Ltd

At The Heat Network Ltd, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage with our services.

1. Information We Collect

a. Personal Information

  • Name
  • Address
  • Email address
  • Phone number
  • Payment information (if applicable)

b. Non-Personal Information

  • IP address
  • Browser type
  • Device information

2. How We Use Your Information

We use your information to:

  • Provide and maintain our services
  • Notify you about changes to our services
  • Respond to inquiries and customer support requests
  • Send promotional and marketing communications (with your consent)
  • Conduct analytics to improve our website and services

3. Disclosure of Your Information

We may share your personal data under the following circumstances:

  • With your explicit consent
  • To comply with legal obligations
  • To protect and defend our rights or property

4. Security

We use industry-standard security measures to protect your data from unauthorised access, alteration, or loss. However, no online method is 100% secure and we cannot guarantee absolute protection.

5. Your Choices

You have the right to:

  • Access, correct, or delete your personal information
  • Opt-out of receiving marketing emails

6. Changes to This Policy

We may update this Privacy Policy periodically. Any changes will be posted here with the updated effective date. Please review this page regularly.

7. Contact Us

If you have any questions about this Privacy Policy, contact us at hello@theheatnetwork.co.uk.

By using our website and services, you agree to the terms outlined in this Privacy Policy.

The Heat Network logo

Trusted boiler experts in Dunfermline, Dalgety Bay, Kirkcaldy and beyond. We install, service, and repair with warm homes and happy customers across Fife.

Contact

Unit 33, 15 Pitreavie Court, Dunfermline, KY11 8UU

01383 660098

hello@theheatnetwork.co.uk

Mon–Fri: 8.30am–5.00pm

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