Frequently Asked Questions

As fully trained heating engineers, we can service boilers from any manufacturer. From Alpha, Worcester, Baxi and Glow-worm to Vaillant, Vokèra and Viessmann, we have hands-on experience with almost every boiler brand on the market.

We service boilers in Dunfermline, Kirkcaldy and the surrounding area's in Fife.

A boiler service starts from £59.99 to £94.99.

We service boilers in Dunfermline, Kirkcaldy and the surrounding area's in Fife.

We recommend booking in a boiler service at least once a year. An annual boiler service will check your boiler’s condition after the intense winter period and make sure it’s working at its best ready for the return of cold weather.

We service boilers in Dunfermline, Kirkcaldy and the surrounding area's in Fife.

A general rule of thumb is a boiler service will take between 45 minutes to 1.5 hours.

We service boilers in Dunfermline, Kirkcaldy and the surrounding area's in Fife.

Plumbers are not typically trained to handle boiler-related issues as they involve gas work. It’s best to call a qualified heating engineer like one from Jones Heating to diagnose and repair boiler problems safely and effectively. Our plumber and gas engineers cover Dunfermline, Kirkcaldy and the surrounding areas in Fife.

If your boiler, heating or hot water has stopped working we have you covered!

We repair boilers from Baxi, Worcester-Bosch, Vaillant and more to keep your home warm and cosy. You’ll get a fixed price, professional repair and expert advice going forward.

If you have a leak from taps, pipework, radiators or you just need some general plumbing help we're here to help.

What We Don't Cover
While we wish we had the availability to fix every plumbing problem in your home, unfortunately we can't.

If you have blocked or issues with your drainage system or in need of a new bathroom we're unable to help, but with our relationships with other trades company's we can happily assist with a referral.

Our plumber and gas engineers cover Dunfermline, Kirkcaldy and the surrounding areas in Fife.

Both plumbers and gas engineers work with piping systems, but their specialisations differ. Plumbers focus on installing, maintaining, and repairing water supply and drainage systems. At the same time, gas engineers specialise in the safe installation, maintenance, and repair of gas appliances such as boilers and central heating systems. Our plumber and gas engineers cover Dunfermline, Kirkcaldy and the surrounding areas in Fife.

In some cases a boiler service will resolve a few issues that can come from a lack of routine maintenance, particularly pressure loss issues.

But if a boiler is broken down completely or is not working correctly then it’s usually a case that the boiler will need to be repaired before a service can be completed.

We service boilers in Dunfermline, Kirkcaldy and the surrounding area's in Fife.

It’s very important to have your pressurised hot water tank serviced.

If you have a pressurised hot water cylinder then you should have that serviced too. If you have a gravity fed hot water tank then it’s not necessary to be serviced.

You can usually tell if it is a pressurised hot water tank because most of them are white, whereas gravity fed tanks can be green, blue, red, or just copper.

Pressurised hot water tanks have some important valves and components which need to be checked and routinely maintained.

If they’re not maintained it can lead to faults or in some cases a dangerous situation.

It’s highly recommended to have this serviced at the same time you have your boiler serviced.

If your boiler keeps breaking down, there might an underlying problem that’s causing it. In some cases, it may even need replacing. Jones Heating's boiler repair experts will work to identify and fix the root cause of breakdowns to give your boiler a new lease of life. If that’s not possible, we’ll advise you on the best course of action so you can make an informed decision.

We repair boilers in Dunfermline, Kirkcaldy and the surrounding area's in Fife.

We always aim to fix boilers on our first visit – within the day – without the need to replace parts. If replacement parts are needed, it can understandably take a little longer. Whatever the case, you’ll be kept informed every step of the way, so you know when your boiler will be back up and running.

We repair boilers in Dunfermline, Kirkcaldy and the surrounding area's in Fife.

Boiler repair step 1 – Fault diagnosis

When a boiler breaks down we need to attend the job to diagnose the fault, even if the boiler gives us a fault code which directs us to the possible fault.

Fault codes give us a very good idea of what could be at fault, but sometimes there are underlying issues which the fault code doesn’t give away.

Most of the time, a fault diagnosis is a simple process and we know what’s going on within 20 minutes or so.

Of course, some faults can be a bit more tricky and can take up to an hour or more.

Boiler repair step 2 – The repair / part installation

If we find that we can complete the boiler repair without the need for any parts then we will get on with the job in hand and charge you based on total time taken.

If a part or parts are required then we will call our suppliers to see if the part is still available, in stock and how much it costs.

Once we have this information we will give you a price to return to complete the boiler repair.

If you wish to shop around then we’re absolutely fine with that. We will charge you for the time taken to complete the diagnosis and give you a report to tell you exactly what you need to complete the boiler repair.

If you wish to proceed then we will collect the part for you and get the part installed as quickly as possible.

In some cases we’re able to do this straight away but in some cases we might need to rebook the appointment for another time/date.

We repair boilers in Dunfermline, Kirkcaldy and the surrounding area's in Fife.

Deciding whether you should have your boiler repaired or have it replaced can be a difficult decision.

Boiler breakdowns are always unexpected so having the budget available to replace your boiler isn’t always possible.

If you do have the budget available though, it can make perfect sense to ditch that old boiler and get a new one installed. New boilers come with big warranties giving you long term peace of mind.

I know it’s easy for us to say ‘replace your boiler’ but there’s nothing we hate to see more than someone investing into an old boiler only for it to break down again months later.

We have customers who have invested nearly £1000 into their old boiler over the space of 2 years and that causes us a lot of pain to see happen.

How to work out if your boiler is ‘Beyond Economical Repair’

Boilers are a bit like cars. They Depreciate in value over time.

So let’s say you have a boiler that’s 9 years old (for example) and let’s say that a boiler has a life expectancy of 10 years and let’s say that when you purchased the boiler it cost you £1000.

Well, today, this boiler is worth £100. Meaning that if a repair is more than £100 then it would be classed as ‘beyond economical repair’, in which case it would make more sense to replace the boiler than to repair it.

We hope this helps you decide what’s best for you in the long term, but ultimately, we’re here to support you and help you, regardless of which route you choose to take.

We repair boilers in Dunfermline, Kirkcaldy and the surrounding area's in Fife.

The cost of boiler installation depends on several factors, including the size of your home and the type of boiler itself. Whatever the case, we’ll provide a free, no-obligation quote which outlines all of the costs clearly, so you can make an informed decision about what’s best for you and your home.

We install new boilers in Dunfermline, Kirkcaldy and the surrounding area's in Fife.

A new boiler installation time scale depends of a few different factors, but here’s and idea of what to expect.

Straight forward boiler installation, same location same boiler type – Typically, straight forward boiler installations take 1 – 2 days. Things are usually back up and running within 1 day and you’re never usually without heating or hot water overnight. Sometimes it’s important to spend extra time making sure the system is clean before the boiler is installed.

Boiler type conversion (heat only to combi for example) or relocation of the boiler installation – As you can imagine converting the boiler type or relocating the boiler has a bit more work involved. Typically 2 – 3 days is a reasonable time scale to expect the boiler installation to take. However, this could quite easily run into 4 days, especially if only one person is completing the works on their own.

We install new boilers in Dunfermline, Kirkcaldy and the surrounding area's in Fife.

A good boiler can last upwards of a decade if it’s properly installed and well maintained. 

We install new boilers in Dunfermline, Kirkcaldy and the surrounding area's in Fife.

We're based in Dalgety Bay and cover most of central fife from Dunfermline to Kirkcaldy and everything in between.