Simple Boiler Care That Just Works
Keep your boiler safe, serviced and ready for winter. And never pay call out charges. Ever.
Pay As You Go
No commitment. Pay when you need us.
- Customer Portal
- View boiler details, download certificates, track history and get instant support.
- Book Services at Standard Rates
- Gas Safety Certificates
- Digital Records & Reminders
- No repair cover
- No priority response
- No member discounts
Flexible: Standard call out and labour charges apply to all work.
Service Only
Annual service and safety checks.
- Customer Portal
- View boiler details, download certificates, track history and get instant support.
- Annual Boiler Service
- Warranty Protection
- Gas Safety Certificate
- CO Alarm Check
- 5% Discount on Repairs
Pay as you go repairs: You pay for parts and labour if the boiler breaks.
Boiler Care
Service and boiler repairs.
- Customer Portal
- View boiler details, download certificates, track history and get instant support.
- Annual Boiler Service Included
- Boiler Repairs Included
- Parts and Labour Included
- No Call Out Fees
- Priority Breakdown Response
- 10% Discount on Future Works
Boiler only: Covers the boiler unit. Excludes radiators and pipework.
Complete Care
Total system protection.
- Customer Portal
- View boiler details, download certificates, track history and get instant support.
- Everything in Boiler Care
- Radiators and Valves Covered
- Heating Controls Covered
- No Call Out Fees
- Priority Breakdown Response
- 10% Discount on Future Works
Total peace of mind: We cover the boiler and the heating system.
Important: These are service plans, not insurance. They allow you to spread the cost of maintenance. Excludes pre existing faults, sludge, and boilers over 10 years old. Subject to initial health check. 12 month minimum term applies.
Why get covered by The Heat Club?
Our care plans keep your boiler, heating system and home protected all year round. We focus on honest advice, fast response and clear pricing. With no hidden extras or surprise call out charges, you get complete peace of mind.
- Save on your bills with annual checks
- Keep your heating system and home safe
- Maintain your boiler warranty validity
- Speedy response and peace of mind
- On demand expert care and support
How to Join The Heat Club
Getting covered is simple. Sign up through your customer portal and you're sorted.
Log In to Your Portal
Sign in at portal.theheatnetwork.co.uk. If you're an existing customer, your account is ready and waiting.
Choose Your Plan
Pick the level of cover that suits you — from Service Only right up to Complete Care. Everything's explained clearly, no jargon.
Set Up Direct Debit
Secure monthly payment via Stripe. Takes two minutes, and your 12-month plan starts straight away.
Boiler Health Check
We'll book an inspection to check your system. Once it passes, your cover is fully active.
We work on every make and model
Gas Safe engineers who know their way around all major boiler brands. From Worcester Bosch and Vaillant to Ideal and Baxi, we diagnose fast, fix properly, and keep things safe.
If your heating is playing up, you will get clear pricing, honest advice, and a repair that lasts. No drama. Just a warm home again.
Areas we cover
Local engineers across Fife, South Queensferry, and West Lothian.
Frequently Asked Questions
Answers to common questions about our boiler care plans
With our Care Plans you can have true peace of mind, knowing that if there is any problem with your heating or hot water, we’ll be ready and on hand to support you when you need… and unlike many other home care providers, with The Heat Network there is no excess payable!
Your boiler service will be annual. You will receive a notification to let you know when it’s due and we’ll book you in right away.
Yes, they do. All our customers receive "Exclusive Customer Status" with priority for emergency call-outs. We’ll provide a direct number to book a qualified technical engineer who can advise you on all aspects of boilers and heating, including boiler pressure, heating controllers, and bleeding your radiator.
The agreement lasts 12 months, after which you’re free to renew or cancel if you please.
After we process your payment, we’ll send you a welcome email with the full terms and conditions. A member of our team will then get in touch to arrange for a technical engineer to come and service your boiler. We’ll also provide you with a welcome pack containing more information.
Click here to download the full terms and conditions for our Care Plans.
Find The Heat Network
Address: The Lodge House, Priory Lane, Dunfermline KY12 7DT
Phone: 01383 660098