Your Trusted Family Business in Dunfermline
Philip Jones started The Heat Network with a simple belief: treat every customer like family, and always do the job right the first time. With over 20 years of experience in plumbing and heating, Philip has built our business on the foundation of honest work, fair pricing, and genuine care for our customers' needs.
We're not just another plumbing company — we're your neighbours here in Dunfermline, and we genuinely care about getting your home back to normal without the sales gimmicks or last-minute add-ons that frustrate homeowners.
Our Gas Safe registered team has been keeping Fife households warm, safe, and stress-free for more than six years, building our reputation one satisfied customer at a time.
Our Family Business Approach
Our family-owned business began with a commitment to providing honest, caring service to our customers at fair prices. That commitment hasn't changed as we've grown. We're still the same local business that believes in doing the job right the first time, treating your home with respect, and standing behind our work with our family name.
What makes us different is our genuine care for our customers. We're not here to make a quick profit — we're here to build lasting relationships with our neighbours in Dunfermline and across Fife. When you call us, you'll speak with someone who knows the area, understands local homes, and takes pride in solving your problems efficiently and honestly.
This family approach extends to how we treat your home. We understand that inviting someone into your house requires trust, especially when you're dealing with emergency repairs or major installations.
Deep Local Knowledge
We've been serving Dunfermline and the surrounding Fife communities for over six years, building our reputation in the neighbourhoods where we live and work. Our service area includes Rosyth, Cowdenbeath, Crossgates, Kirkcaldy, Glenrothes, and throughout central Fife.
Being local means we understand the unique challenges of heating and plumbing systems in this area, from older homes with character to modern developments. Our Dunfermline base allows us to respond quickly to emergency calls throughout our service area.
We know the neighbourhoods, we understand the local housing types, and we're familiar with the common plumbing and heating issues that affect homes in this part of Scotland. This local knowledge helps us diagnose problems faster and recommend solutions that work well in our climate and housing conditions.
Our Commitment to Transparency
We're committed to transparent pricing and honest service. No hidden fees, no last-minute surprises, no pressure tactics. We'll give you a clear explanation of what needs to be done and what it will cost before we start any work.
What sets our services apart is our honest approach. We'll never try to sell you something you don't need, and we'll always give you options when repairs are needed. If a simple fix will do the job, that's what we'll recommend. If a replacement is the smarter long-term choice, we'll explain exactly why.
We also focus on energy efficiency. We don't just fix your heating — we help you understand how to run it more efficiently, potentially saving you money on energy bills while keeping your home comfortable.
Professional Credentials You Can Trust
As a Gas Safe registered business, we're fully qualified and legally authorised to work on all your gas appliances and systems. This isn't just a nice-to-have credential — it's a legal requirement that ensures your safety and protects your insurance coverage.
Our team is also fully insured, giving you complete protection and peace of mind when we're working in your home. We carry comprehensive liability insurance and take every precaution to protect your property while we work.
We're also members of Trusted Trader, which means we've been vetted and approved by trading standards. This membership reflects our commitment to fair trading practices and quality service. Combined with our 5.0-star rating from verified customers, these credentials give you confidence that you're choosing a reputable, professional business.
Why Our Customers Choose Us
Our 5.0-star rating and Trusted Trader membership reflect our commitment to quality service. But more importantly, these reviews come from your neighbours — people who live in the same communities we serve every day. They've experienced our service firsthand, and they trust us enough to recommend us to their friends and family.
When you call us, you're not just getting a plumber or heating engineer — you're getting a neighbour who stands behind our work with our family name. We understand that plumbing and heating problems can be stressful, so we explain exactly what we're doing and why, keeping you informed every step of the way.
We always clean up after ourselves — it's your home, and we treat it with the respect it deserves. Our van arrives fully stocked with quality parts, so we can complete most jobs in a single visit, getting your life back to normal as quickly as possible.
