Your Trusted Family Business in Dunfermline
Philip Jones started The Heat Network with a simple belief: treat every customer like family, and always do the job right the first time. With over 20 years of experience in plumbing and heating, Philip has built our business on the foundation of honest work, fair pricing, and genuine care for our customers' needs.
We are not just another plumbing company, we are your neighbours here in Dunfermline and we genuinely care about getting your home back to normal without the sales gimmicks or last minute add ons that frustrate homeowners.
Our Gas Safe registered team has been keeping Fife households warm, safe, and stress free for more than six years, building our reputation one satisfied customer at a time.
Our Family Business Approach
Our family-owned business began with a commitment to providing honest, caring service to our customers at fair prices. That commitment hasn't changed as we've grown. We're still the same local business that believes in doing the job right the first time, treating your home with respect, and standing behind our work with our family name.
What makes us different is our genuine care for our customers. We're not here to make a quick profit — we're here to build lasting relationships with our neighbours in Dunfermline and across Fife. When you call us, you'll speak with someone who knows the area, understands local homes, and takes pride in solving your problems efficiently and honestly.
This family approach extends to how we treat your home. We understand that inviting someone into your house requires trust, especially when you're dealing with emergency repairs or major installations.
Deep Local Knowledge
We've been serving Dunfermline and the surrounding Fife communities for over six years, building our reputation in the neighbourhoods where we live and work. Our service area includes Rosyth, Cowdenbeath, Crossgates, Kirkcaldy, Glenrothes, and throughout central Fife.
Being local means we understand the unique challenges of heating and plumbing systems in this area, from older homes with character to modern developments. Our Dunfermline base allows us to respond quickly to emergency calls throughout our service area.
We know the neighbourhoods, we understand the local housing types, and we're familiar with the common plumbing and heating issues that affect homes in this part of Scotland. This local knowledge helps us diagnose problems faster and recommend solutions that work well in our climate and housing conditions.
Our Commitment to Transparency
We're committed to transparent pricing and honest service. No hidden fees, no last-minute surprises, no pressure tactics. We'll give you a clear explanation of what needs to be done and what it will cost before we start any work.
What sets our services apart is our honest approach. We'll never try to sell you something you don't need, and we'll always give you options when repairs are needed. If a simple fix will do the job, that's what we'll recommend. If a replacement is the smarter long-term choice, we'll explain exactly why.
We also focus on energy efficiency. We don't just fix your heating — we help you understand how to run it more efficiently, potentially saving you money on energy bills while keeping your home comfortable.
Professional Credentials You Can Trust
As a Gas Safe registered business, we're fully qualified and legally authorised to work on all your gas appliances and systems. This isn't just a nice-to-have credential — it's a legal requirement that ensures your safety and protects your insurance coverage.
Our team is also fully insured, giving you complete protection and peace of mind when we're working in your home. We carry comprehensive liability insurance and take every precaution to protect your property while we work.
We're also members of Trusted Trader, which means we've been vetted and approved by trading standards. This membership reflects our commitment to fair trading practices and quality service. Combined with our 5.0-star rating from verified customers, these credentials give you confidence that you're choosing a reputable, professional business.
Why Our Customers Choose Us
Our 5.0-star rating and Trusted Trader membership reflect our commitment to quality service. But more importantly, these reviews come from your neighbours — people who live in the same communities we serve every day. They've experienced our service firsthand, and they trust us enough to recommend us to their friends and family.
When you call us, you're not just getting a plumber or heating engineer — you're getting a neighbour who stands behind our work with our family name. We understand that plumbing and heating problems can be stressful, so we explain exactly what we're doing and why, keeping you informed every step of the way.
We always clean up after ourselves — it's your home, and we treat it with the respect it deserves. Our van arrives fully stocked with quality parts, so we can complete most jobs in a single visit, getting your life back to normal as quickly as possible.
What Our Heating & Plumbing Services Cover
We specialise in heating and plumbing repairs that keep your home comfortable and running smoothly. Our experienced team focuses on the services we do best, ensuring you get expert attention for every job.
✅ We Cover:
- • Radiator leaks, faulty TRVs and pipework repairs
- • Hot water and heating issues
- • Boiler servicing, repairs & installation
- • Tap problems & installations
❌ We Don't Cover:
- • Drain unblocking or external waste pipes
- • Bathroom installations
- • Toilet Repairs & Installations
This focused approach means we can provide expert service in our speciality areas, with the right tools and experience to solve your heating and plumbing problems efficiently.
Other Heating & Plumbing Services
Gas Safety Certificates
CP12 safety inspections for landlords and homeowners — fast, compliant, and fully certified.
Learn More →Radiator Installation
New radiators fitted neatly and efficiently, including vertical and designer options.
Learn More →Radiator Repairs
Leaking, noisy, or cold radiators fixed quickly by our expert heating engineers.
Learn More →Central Heating Flush
Power flushes to remove sludge and improve efficiency using advanced Thoroughflush + MagnaCleanse.
Learn More →Plumber
Leaks, repairs, installations, and upgrades handled by trusted local experts — no mess, no fuss.
Learn More →
Frequently Asked Questions
Answers to common boiler and plumbing queries
As fully trained heating engineers, we can service gas boilers from all major manufacturers. From Alpha, Worcester Bosch, Baxi and Glow-worm to Vaillant, Vokèra and Viessmann, we have hands-on experience with most boiler brands on the market.
If you are not sure which boiler you have, just send us a quick photo of the data badge or front panel and we can confirm it for you.
Our boiler service packages start from around £70, with most customers choosing a service between £80 and £110 depending on what is included.
For up to date pricing and what you get with each option, please have a look at our boiler service packages page.
We recommend booking a boiler service once a year.
An annual service helps spot small issues before they turn into costly repairs, keeps your boiler running efficiently and is usually required to keep your manufacturer warranty valid.
Most boiler faults involve gas and combustion, so they should only be worked on by a qualified Gas Safe heating engineer.
A general plumber can often help with external pipework, valves and visible leaks, but any work inside the boiler casing or on gas pipework must be carried out by a Gas Safe engineer like one from The Heat Network.
We specialise in heating and plumbing work that keeps your home comfortable and safe.
Typical jobs include boiler repairs, boiler servicing, radiator leaks and valve issues, heating faults, hot water problems, tap repairs and replacements, and general plumbing repairs around the home.
If your job is heating, hot water or day to day plumbing, there is a good chance we can help.
Not usually. A boiler service is designed to keep a working boiler safe and efficient, rather than to diagnose and repair a fault.
If your boiler is not working properly, we will normally need to carry out a repair visit first to find and fix the fault. Once it is running correctly again, a service can then be completed to check everything is safe and set up as it should be.
We are based in Dunfermline and cover most of central Fife.
Typical areas include Dunfermline, Dalgety Bay, Inverkeithing, Rosyth, Kirkcaldy, Lochgelly, Burntisland, South Queensferry, Winchburgh and the surrounding towns and villages.
If you are not sure whether we cover your area, just get in touch and we will let you know.
