Your Local, Independent Heating Experts
Philip Jones started The Heat Network with a simple belief: treat every customer like family, and always do the job right the first time. With over 20 years of experience, Philip has built our business on the foundation of honest work, fair pricing, and genuine care.
We are not just another heating company; we are your local team serving Fife, South Queensferry, and the Lothians. We care about getting your home back to normal without the sales gimmicks or hidden fees.
Our Gas Safe registered team has been keeping local households warm, safe, and stress-free for more than six years, building our reputation one satisfied customer at a time.
Our Family Business Approach
Our family-owned business began with a commitment to providing honest, caring service to our customers at fair prices. That commitment hasn't changed as we've grown. We're still the same local business that believes in doing the job right the first time, treating your home with respect, and standing behind our work with our family name.
What makes us different is our genuine care for our customers. We're not here to make a quick profit — we're here to build lasting relationships with our neighbours across Fife & The Lothians. When you call us, you'll speak with someone who knows the area, understands local homes, and takes pride in solving your problems efficiently and honestly.
This family approach extends to how we treat your home. We understand that inviting someone into your house requires trust, especially when you're dealing with emergency repairs or major installations.
Local Knowledge Across Fife & The Lothians
We've been serving the local community for over six years, building our reputation in the neighbourhoods where we live and work. Our service area now includes Dunfermline, Kirkcaldy, South Queensferry, Winchburgh, Kirkliston, and the surrounding villages.
Being local means we understand the unique challenges of central heating systems in this area, from older stone properties to modern new-builds. Our strategic location near the bridges allows us to respond quickly to emergency calls on both sides of the Forth.
We know the neighbourhoods, we understand the local housing types, and we're familiar with the common heating issues that affect homes in this part of Scotland. This local knowledge helps us diagnose problems faster and recommend solutions that work well in our climate.
Our Commitment to Transparency
We're committed to transparent pricing and honest service. No hidden fees, no last-minute surprises, no pressure tactics. We'll give you a clear explanation of what needs to be done and what it will cost before we start any work.
What sets our services apart is our honest approach. We'll never try to sell you something you don't need, and we'll always give you options when repairs are needed. If a simple fix will do the job, that's what we'll recommend. If a replacement is the smarter long-term choice, we'll explain exactly why.
We also focus on energy efficiency. We don't just fix your heating — we help you understand how to run it more efficiently, potentially saving you money on energy bills while keeping your home comfortable.
Professional Credentials You Can Trust
As a Gas Safe registered business, we're fully qualified and legally authorised to work on all your gas appliances and systems. This isn't just a nice-to-have credential — it's a legal requirement that ensures your safety and protects your insurance coverage.
Our team is also fully insured, giving you complete protection and peace of mind when we're working in your home. We carry comprehensive liability insurance and take every precaution to protect your property while we work.
We're also members of Trusted Trader, which means we've been vetted and approved by trading standards. This membership reflects our commitment to fair trading practices and quality service. Combined with our 5.0-star rating from verified customers, these credentials give you confidence that you're choosing a reputable, professional business.
Why Our Customers Choose Us
Our 5.0-star rating and Trusted Trader membership reflect our commitment to quality service. But more importantly, these reviews come from your neighbours — people who live in the same communities we serve every day. They've experienced our service firsthand, and they trust us enough to recommend us to their friends and family.
When you call us, you're not just getting a heating engineer — you're getting a neighbour who stands behind our work with our family name. We understand that central heating problems can be stressful, so we explain exactly what we're doing and why, keeping you informed every step of the way.
We always clean up after ourselves — it's your home, and we treat it with the respect it deserves. Our van arrives fully stocked with quality parts, so we can complete most jobs in a single visit, getting your life back to normal as quickly as possible.
What Our Heating Services Cover
We specialise in central heating and boiler services that keep your home warm and comfortable. Our experienced team focuses on what we do best—heating systems—ensuring you get expert attention for every job.
✅ We Cover:
- • Central heating system repairs (radiators, pipework, valves, TRVs)
- • Hot water and heating issues
- • Boiler servicing, repairs & installation
- • Heat pump servicing
- • Central heating system design and upgrades
❌ We Don't Cover:
- • General plumbing (taps, sinks, bathrooms, toilets)
- • Drain unblocking or external waste pipes
- • Kitchen or bathroom installations
We're heating specialists, not general plumbers. This focused approach means we can provide expert service in central heating and boiler work, with the right tools and experience to solve your heating problems efficiently.
If your issue involves your boiler, central heating system, radiators, or heat pumps—we're your team. For general plumbing work, you'll need a plumber.
Other Heating Services
Gas Safety Certificates
CP12 safety inspections for landlords and homeowners — fast, compliant, and fully certified.
Learn More →Radiator Installation
New radiators fitted neatly and efficiently, including vertical and designer options.
Learn More →Radiator Repairs
Leaking, noisy, or cold radiators fixed quickly by our expert heating engineers.
Learn More →Central Heating Flush
Power flushes to remove sludge and improve efficiency using advanced Thoroughflush.
Learn More →Heat Pump Services
Expert servicing and maintenance for air source heat pumps to keep efficiency high.
Learn More →Frequently Asked Questions
Answers to common boiler and heating queries
As fully trained heating engineers, we can service gas boilers from all major manufacturers. From Alpha, Worcester Bosch, Baxi and Glow-worm to Vaillant, Vokèra and Viessmann, we have hands-on experience with most boiler brands on the market.
If you are not sure which boiler you have, just send us a quick photo of the data badge or front panel and we can confirm it for you.
Our boiler service packages start from around £70, with most customers choosing a service between £80 and £110 depending on what is included.
For up to date pricing and what you get with each option, please have a look at our pricing page.
We recommend booking a boiler service once a year.
An annual service helps spot small issues before they turn into costly repairs, keeps your boiler running efficiently and is usually required to keep your manufacturer warranty valid.
Most boiler faults involve gas and combustion, so they should only be worked on by a qualified Gas Safe heating engineer.
While we handle all central heating system pipework, valves, and radiators, any work inside the boiler casing or on gas pipework must be carried out by a Gas Safe registered heating engineer like our team at The Heat Network.
We specialise in central heating and boiler services that keep your home warm and comfortable.
Our typical jobs include boiler installations, boiler servicing, boiler repairs, radiator installations and repairs, central heating system pipework, TRV and valve replacements, heat pump installations, hot water system repairs, and power flushing.
We focus on what we do best so you get expert service every time.
Not usually. A boiler service is designed to keep a working boiler safe and efficient, rather than to diagnose and repair a fault.
If your boiler is not working properly, we will normally need to carry out a repair visit first to find and fix the fault. Once it is running correctly again, a service can then be completed to check everything is safe and set up as it should be.
We are based in Dunfermline and cover a wide area across Fife and The Lothians.
Typical areas include Dunfermline, Dalgety Bay, Inverkeithing, Rosyth, Kirkcaldy, Lochgelly, Burntisland, South Queensferry, Winchburgh, and Kirkliston.
If you are not sure whether we cover your area, see our Areas We Cover page or get in touch.
